FAQ

A youth must be at least 14 years old on or before December 31 of the year they attend, meaning that 13 year olds can attend as long as they will be 14 by the end of the year. A youth cannot be more than 18 years old on the first day of their session, meaning youth who are 18 may attend, but not those who are 19 as of the first day of the session.

It is not possible to register two or more youth on the same account. Each youth will need their own church account.

If you are idle on the registration page for 30 minutes, you will automatically be timed out and will have to wait in the online queue to log back in. Also, if you are logged into the same account in more than one window or tab and any of the windows or tabs are left idle for 30 minutes, you will be timed out of all the sessions you are logged into (even if you are actively registering someone in one of the windows). If the spot for which you were attempting to register is gone when you log in again, you will have to wait and see if another spot opens.

You can check your registration information by carefully reviewing the registration confirmation page sent to your email or by logging into your account by clicking on "My Account" at the top of the page.

You will receive a pre-session email 1–2 weeks before a session begins. If you think you are enrolled in a session and do not get an email, or you receive an email for a session you thought you dropped or transferred from, call the Registration office immediately at 801-422-8925, ext. 2. Fees are charged if changes are requested when a deadline is past.

Roommate requirements—

Two youth of the same sex who are registered in the same session or program may request to be linked as roommates. Every effort is made in honoring roommate requests; however, they are not guaranteed.

How do I request a roommate when I register?

• If you register before your desired roommate, you will not enter roommate information, but will give your registration confirmation number to your desired roommate.
• When your desired roommate registers, he or she will type in your registration confirmation number. Your name will then appear as the roommate.
• The selected roommate will be notified by email and will have the option to remove you as their roommate, in which case you will be notified.

What if my preferred roommate is registered and the session they are in is full when I try to register?

You have three choices:

• Watch online for available openings in the session for which your friend is registered. If an opening becomes available, register and request your friend as a roommate. Openings may become available in full or on-hold sessions.
• Register for a different session with two openings and have your friend transfer to the open session. You can transfer sessions up to 30 days before the start of a session at no charge.
• Choose an open session and attend unaccompanied or with a different roommate.

With a positive attitude you’ll have a wonderful experience!

Can I edit my roommate preference?

To add, delete, or change your roommate preference, log into your account, and under Edit Enrollment click Housing. Enter the registration confirmation number of your preferred roommate or edit as needed. Roommate information must be finalized before registration closes.

Is there a deadline for withdrawals?

Withdrawals must be completed by 1:00 p.m. Mountain Time 30 days before the session begins. Please make note of your deadline date as we cannot make exceptions due to date and time misunderstandings.

How do I withdraw from a session?

• Go to our website, and click on the program you are registered in. 
• Click "Register Now" which will take you to the registration page 
• Click on "Already registered" and fill out the required information, using the email address you used to register for the program
• On your confirmation page, scroll to the bottom and click "Cancel Registration" 
• Click the “Confirm” button that you wish to withdraw.

Print your confirmation page or write down the confirmation number for your records. A confirmation email will also be sent to the email address on file. If you do not receive a confirmation email or see the confirmation page, or if you have questions, please call the Registration office at 801-422-8925, ext. 2.

If you have any trouble with the withdrawal process, call the 801-422-8925 or send an email to ceregistration@byu.edu, and we will complete the withdrawal for you. If you choose this option, please provide the following:

• Participant’s name
• Confirmation number
• Your relationship to the participant
• The session from which you wish to withdraw

If you make a written withdrawal request but fail to provide all the above information, we will be unable to withdraw the participant from his or her session.

All emailed withdrawal requests must be time-stamped before the deadline (1:00 p.m. Mountain Time of the Monday 30 days before the session begins). A confirmation email will be sent to the email address on file. If you do not receive a confirmation email, the process is not completed. Contact the Registration office at 801-422-8925, ext. 2.

How much is the refund?

If you withdraw from an EFY session by 1:00 p.m. Mountain Time 30 days before your session begins, you will receive a refund, minus a nonrefundable $20 withdrawal fee. After that time, you will not be able to withdraw or receive a refund as housing and all other arrangements have been finalized. Payments have been made to institutions where EFY sessions are held and they will not issue refunds when a participant withdraws.

How do I receive my refund?

The refund will be put on the same credit card used to register. If the card is no longer active, the refund will still be automatically credited to that card’s account. You will need to contact your bank card provider to transfer this credit to an active account.

When will I get the refund?

You should receive a refund within three weeks. No refund requests will be considered after October 31 of a session year. Please call the Registration office at 801-422-8925, ext. 2, if you haven’t received the refund three weeks after withdrawals.